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All deliveries must be signed for by an adult aged 18 years or over. It is the customer's responsibility to check all goods prior to signing for them. Big Red Carpet Company cannot be held liable for any damage which is noticed after delivery has occurred. If a carpet is found to be faulty or short in length, this must be reported within 7 days of receipt of delivery and must be reported prior to the carpet being cut.

All items must be delivered indoors, to a dry and secure area.

All timescales given on our website are to be used as a guideline only. We shall make every effort possible to meet these timescales, however, delays can occur due to circumstances which are not under our control. We therefore cannot be under any liability for any delays or failure to deliver within the estimated timescale given. Additionally, all timescales quoted do not include any public holidays or Sundays.

We deliver to ground floor rooms only. If the goods do not fit into the property and they have been ordered specially, we cannot be held liable for this. Though we always endeavour to deliver to the ground floor room of a customer's choice, when delivering a piece of carpet over 30m², Big Red Carpet Company reserve the right to deliver the piece of carpet to an easily accessible location. This is due to both the potential weight and size of a piece of carpet, which may require direct access via trolley.

If a second delivery is required due to problems accessing the property on the initial attempt, Big Red Carpet Company reserve the right to charge a £35.00 re-delivery fee.

Though we try to deliver all items ourselves, for small items such as rugs, we reserve the right to deliver using a reputable courier.