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The Big Red Carpet Company will issue a full refund if you change your mind or decide the flooring is not what you were looking for, only within 7 days of receiving your order. The 7 day cooling off period is the standard set by the European Union with which we are morally and legally obliged to adhere to.

To claim your refund all returned goods must be in their original sealed packaging and returned in the condition that they were delivered to you. No refund can be given for any damaged items.

For this reason we recommend you take out appropriate insurance on the goods that you are returning to us. Please note you are responsible for all costs relating to the return of goods unless the return relates to a manufacturing issue. Specific items are excluded from our returns policy; these include special size items and custom made items. We do not accept the return of part orders. Please contact us on +44 (0)8081680555 if you have any queries with reference to our Returns and Cancellation Policy. All returns must be sent to; The Big Red Carpet Company, 1a Marlborough Road, Beeston, Nottingham, NG9 2HG.

If a carpet is ordered in error by a customer, either due to quality, colour or sizes, The Big Red Carpet Company cannot be held liable for this. It it the responsibility of the customer to ensure that all of their quoted requirements are correct.