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Here at The Big Red Carpet Company, we understand that the delivery of your items is important. That's why we mainly use our specialist carpet courier, to bring your items to your home.

We want to ensure a delivery process that is as fast and smooth as possible for you, so we have set the following schedule to do this:

1) Your order is placed online or via telephone. Once a successful payment has been completed you are given an estimated delivery timeframe (This timeframe is dependent on the manufacturer and what is purchased).

2) Your order arrives at our location, we then contact you to arrange a date of delivery that is mutually convenient and as quick as possible for you.

3) Your order leaves the store to arrive as agreed previously, to allow both parties to be present, contact can be maintained on the day to narrow down a much more specific time.

4) The item arrives at your location, you will need to be at the address to inspect and sign for your goods to ensure that your purchase contains no damaged, incorrect or missing items. (It is important that if there is any damage or missing items it is raised immediately, as claims done later may not be possible to be dealt with)

5) The goods are delivered inside the front door, side entrance (that is easily accessible), or direct into a garage.

We recommend multiple smaller cuts rather than ordering one large piece, this will help your carpet fitter when handling the cuts. however, if you do want to order one large piece or a full roll. please ensure your storage place is easily accessible (i.e. a garage with an accessible driveway) as the goods will be delivered by one man only, and the driver will need your assistance to move and handle the goods.

 

Delivery Cost: £49 for Mainland England and Wales, cost may vary for Scotland. If ordering from anywhere other than Mainland England or Wales, please contact us on +44 (0)8081680555 to discuss your order.