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Here at The Big Red Carpet Company, we understand that the delivery of your items is important. That's why we mainly use our own highly trained staff, together with our own vehicle, to bring your items into your home. We might on occasion use a trusted courier service to deliver your goods for certain areas such as Scotland or when our schedule may mean a further delay to yourself: we will let you know if this is the case.

We want to ensure a delivery process that is as fast and smooth as possible for yourself, so have set the following schedule to do this:

1) Your order is placed online or via telephone. Once a succesful payment has completed you are given an estimated delivery timeframe (This timeframe is dependent on the manufacturer and what is purchased).

2) Your order arrives at our location, we then contact you to arrange a date of delivery which is mutually convenient and as quick as possible for you.

3) Your order leaves the store to arrive as agreed previously, to allow both parties to be present, contact can be maintained on the day to narrow down a much more specific time.

4) The item arrives at your location, you will need to be at the address to inspect and sign for your goods to ensure that your purchase contains no damaged, incorrect or missing items. (It is important that if there is any damage or missing items it is raised immediately, as claims done later may not be possible to be dealt with)

5) The goods are delivered inside front door or direct into garage. If it is a two man delivery team, the goods can be taken further into ground floor room of choice (if it is possible to do so)

 

We also welcome the ordering of 1 large piece rather than multiple smaller cuts, if you do want this service, please ensure your storage place is easily accessible, i.e. a garage with accessible driveway.

 

Delivery Cost: £35 for Mainland England and Wales, cost may vary for Scotland. If ordering from anywhere other than Mainland England or Wales, please contact us on +44 (0)8081680555 to discuss your order.