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All deliveries are to ground floor rooms/locations only - The delivery drivers will not be able to take items up stairs, including to flats/appartments beyond ground floor level (the customer will be required to make arrangements for such locations). If the goods do not fit into the property and they have been ordered specially, we cannot be held liable for this. Though our two-man delivery team always endeavour to deliver to the ground floor room of a customer's choice, when delivering a piece of carpet over 30m², Big Red Carpet Company reserve the right to deliver the piece of carpet to an easily accessible location. This is due to both the potential weight and size of a piece of carpet, which may require direct access via trolley.

Carpets are delivered in their factory packaging, usually on the cardboard/plastic core as we receieve them, to maintain the best condition of the goods - these cannot be removed and are required should there be any problem. Some carpets do come without a core, or on bent core, but it always the same way that the goods are dispatched from the suppliers.

All deliveries must be signed for by an adult aged 18 years or over. It is the customer's responsibility to check all goods prior to signing for them. We would respectfully point out that all goods must be inspected by the customer within 48 hours of delivery and thoroughly checked before cutting or fitting of carpet takes place. Big Red Carpet Company cannot be held liable for any damage which is noticed after delivery has occurred. If a carpet is found to be faulty or short in length, this must be reported within 7 days of receipt of delivery and must be reported prior to the carpet being cut by you/your fitter as claims resulting from visible effects cannot be entertained by suppliers over a prolonged length of time or after fitting has occurred.

All timescales given on our website are to be used as a guideline only. We shall make every effort possible to meet these timescales, however, delays can occur due to circumstances which are not always under our control. We therefore cannot be under any liability for any delays or failure to deliver within the estimated timescale given. Additionally, all timescales quoted do not include any public holidays or Sundays.

If a second delivery is required due to problems accessing the property on the initial attempt, Big Red Carpet Company reserve the right to charge a £35.00 re-delivery fee.

Though we try to deliver all items ourselves, we reserve the right to deliver using a courier. For some items, such as rugs, the manufacturer may dispatch direct to your delivery address.