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The Big Red Carpet Company will issue a full refund if you change your mind or decide the flooring is not what you were looking for, only within 14 days of receiving your order. The 14 day cooling off period is the standard set by the European Union with which we are morally and legally obliged to adhere to. Specific items are excluded from our returns policy; these include special size items and custom made items. We do not accept the return of part orders. If a carpet is ordered in error by a customer, either due to quality, colour or sizes, The Big Red Carpet Company cannot be held liable for this. It is the responsibility of the customer to ensure that all of their quoted requirements are correct. The Big Red Carpet Company will not exchange goods that have been ordered by the customer for an alternative product.

Hardwood flooring that is sold is non-returnable and must be sold with the adhesive specifically advised by the manufacturer - this is to ensure that the supplier will cover the guarantee of the product. Products such as Amtico flooring must be fit by registered specialised fitters: The Big Red Carpet Comapny cannot be held liable if the product that is ordered cannot be fitted within certain time or fitted correctly - It is the customer who is responsible for arranging fitting with a suitable fitter; This is something that should be arranged/discussed prior to placing an order. For other products that are not of special size or custom made, it is important that your order has calculated everything correctly - part orders cannot be returned should too much be ordered (eg - too much underlay or gripper, too much adhesive etc).

To claim your refund all returned goods must be in their original sealed packaging and returned in the condition that they were delivered to you. No refund can be given for any damaged items.For this reason we recommend you take out appropriate insurance on the goods that you are returning to us. Please note you are responsible for all costs relating to the return of goods unless the return relates to a manufacturing issue.

Please contact us on +44 (0)8081680555 if you have any queries with reference to our Returns and Cancellation Policy. All returns must be sent to; The Big Red Carpet Company, 1a Marlborough Road, Beeston, Nottingham, NG9 2HG.